Cancellation & Refund Policy

Last updated October 2026.

1. Date Hold and Booking Deposit

A non-refundable date hold reserves your date while your event agreement is prepared. Once the agreement is signed within the hold window, the hold applies toward your booking deposit. If the agreement is not signed in time, the hold is retained and the date is released. The hold amount, the booking deposit, and how each is treated are stated in your written proposal and signed event agreement.

2. Cancellation by the Client

If you need to cancel, written notice is required. Any refund depends on how far in advance of the event your notice is received. The notice periods and the refund terms that apply to each are set out in your signed event agreement.

3. Rescheduling

Requests to move your date are accommodated subject to availability. Any rescheduling fee, deposit transfer, or deadline is described in your event agreement.

4. Final Balance

The final balance is due on the date stated in your signed event agreement. Non-payment by the due date may be treated as a cancellation under this policy.

5. Security Deposit

Where your event agreement includes a refundable security deposit, it is returned after the event within the timeframe stated in your agreement, less any deductions for damage or overage.

6. Cancellation or Changes by Trellis 925

In the unlikely event Trellis 925 must cancel or materially change your booking, we will work with you to reschedule or, where appropriate, provide a refund as described in your agreement.

7. Force Majeure

If an event beyond reasonable control (such as severe weather, natural disaster, or government action) prevents your event, the options available, including rescheduling and any refund, are described in your event agreement.

8. How to Request a Cancellation or Change

Contact the events team in writing at info@925group.com or by phone at 407-440-0372. This policy forms part of our Terms and Conditions.